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A grieving parents of a female who lost her life alongside her fiance after consuming poisoned lemon-flavored alcohol express they are eager for accountability.

The woman, in her thirties, and Arno Quinton, thirty-six, were found dead on Boxing Day in the coastal city, the Southeast Asian country, as a consequence of lethal substance ingestion.

A short time earlier, the woman had contacted her family, Paul and Susan Otteson, to say she had "an extremely bad hangover ever" and was going to rest, but she did not awaken.

The bartender who allegedly produced the beverage was taken into custody in the winter month and is being kept without charge. The parents explain they have had little information from the authorities.

"This is about answers," said Paul, noting: "We can't move on."

The harmful substance is a type of compound often used in household chemicals, fuel and coolants.

The chemical is similar to ethanol, which is used for cocktails, but it is more affordable and more toxic to humans as a result of the way it is metabolized by the body.

At the family's house in Rhandirmwyn, Carmarthenshire, two square bags sit beside the entryway – one has a stuffed animal resting on top, the other, a childhood memento.

These keep the couple's cremated remains.

"The urns remain in the living room with me and Susan," explained the father, a retired worker. "The family want to give them a final resting place, but we think we cannot do that until we get a satisfactory resolution."

Their daughter had been staying in the coastal town with the man, her international boyfriend of nearly 24 months, where the couple managed a accommodation leasing units to visitors.

She was an only child, remembered by her father as "amazing", a "adventurous person" and a "committed professional" who trained in Cardiff, Paris and the United States.

In the autumn month, Paul, in his seventies and the mother, seventy, had journeyed to Southeast Asia, meeting Greta's partner for the initial occasion, and the two shared their engagement not long afterwards.

"The trip felt heartwarming – everyone were so joyful," said Greta's parent, who described the man as "calm but highly intelligent" and someone he "had hoped to have as a relative."

Throughout their trip, the family enjoyed meals a multiple times at a local restaurant, a well known Italian restaurant, where they enjoyed the cuisine and received free shots of house-made lemon liqueur at the finish.

Some weeks later, when the parents had departed Vietnam and were trying to choose a holiday present for Greta and Arno, they thought back to the eatery and its containers of limoncello and chose to purchase a couple of them for shipping to their daughter's house.

It was a step that would have the heartbreaking results.

Just hours of consuming the limoncello, their daughter messaged her parents on the holiday to say she had a awful hangover and was noticing black spots but ignored recommendations from them, and a visitor who had visited, to get medical help.

Greta and Arno were discovered deceased in different areas of the property on Boxing Day. Soon later, her family were on a flight to Southeast Asia.

The father remembered the intense social media speculation that came after as well as the challenge to navigate the logistics of dealing with a death in a overseas country.

Later not long before autopsies confirmed the victims had passed away from lethal chemical consumption.

In early this year, police arrested a barman who was employed in a eatery in Hoi An for "violating rules on edible items" by "using previously utilized high-proof medical grade alcohol, combined with H2O, fruit skin and granulated sugar to produce several units of the beverage."

Based on national law, the offence could carry a highest sentence of seven to 15 years.

Numerous of individuals are harmed by the substance annually in South East Asia, based on reports from non-profit groups.

Greta and Arno's fatalities came mere weeks after several people lost their lives of methanol poisoning in Laos, a nation which is next to Vietnam.

The family were told official inquiries are slow in the country, with the possibility of a individual being held for a 12 months before being indicted or freed.

The family expressed the period for resolution was becoming extremely difficult.

"I just want closure," stated Greta's dad. "We can't move on. Susan asks daily when we wake up, 'any news? Any developments?' I have to say 'not yet, nothing so far'."

"It's about responsibility," he added. "Justice for the family would be holding responsible the people responsible and taking legal action against them."

The parents explained they also felt "very upset" the restaurant where they had purchased the limoncello was continuing business and had not openly apologised.

"They just proceeded as if no tragedy has occurred," said Greta's parent.

In the case of Paul and Susan, the grief is still very intense.

Greta's dad